The Travel Expense Billing Controversy Essay
Neal A. Roberts, an employee of PricewaterhouseCoopers (PwC) found out that his company was making millions of dollars 12 months by way of a invoicing method that he thought was uncertain. PwC was collecting large rebates about airline tickets and also other travel bills being charged as expenses to clients in the firm. These rebates were not being went back to the firm’s clients in the form of savings, nevertheless the firm was keeping these kinds of rebates because of it.
This was doing work, because the company would expenses the consumers for the full price of airline tickets and other travel-related price, but secretly, the firm negotiated special discounts and rebates that they then got at the end of the 12 months based upon total amounts spent. The customers did not understand anything of the back-end discount rates and rebates the company was receiving; therefore , these people were being charged more than firm’s authentic out-of-pocket expenditures for the things. In March 2001, the firm finally stopped acquiring airline discounts completely. The corporation started building all special discounts as front end price reductions that would be given to to the clients.
In the specialist environment, you will discover two main areas through which ethical behavior is required. The first stage concerns the behaviour of the worker at work, in dealing with colleagues, with supervisors and subordinates and also with buyers, the second level concerns the behavior of the company itself against its customers, its staff and all other folks who may are concerned via company. Also you have to distinguish between descriptive and normative ethics.
Descriptive integrity is concerned with describing, characterizing, and studying the values of a people, an organization, a culture, or a society. […] It is targeted on “what is” the applicable set of ethical standards in the business community, certain organizations, or perhaps on the part of specific managers. […] Normative ethics is concerned with supplying and justifying a coherent moral system of thinking and judging. […] That deals more with “what ought to be” or “what ought to never be” in terms of business techniques. Carroll, Buchholtz, 2008: 242, 243) Therefore it’s alternatively impossible for the large business such as PwC to adhere to all these ethical beliefs.
These values can be quickly lost in the general public, mainly because everywhere, they are trying to earn a living and progress the business, if this ethical behavior is seen or disregarded. Neal A. Roberts was constantly planning to uncover the corrupt business of the company, because he includes a higher moral consciousness and does not want PwC to get away having its wrong behavior. Identify the ethical problems in this case.
You will find three honest issues in this instance. Firstly the cheating upon customers away of discounts. The organization PwC gets millions of dollars upon rebates, that happen to be not being came back to the clientele in form of savings, but rather, the organization was keeping these discounts for themselves. The second ethical issue is that PwC is offering false information to the firm’s clients, by telling them a wrong sum for the airline tickets and other travel expenditures.
The last moral issue is the cover-up of the firm’s tainted activity. The organization PwC does not tell their very own clients and the employees regarding the firm’s illegal habit. All these honest issues belong to the organizational level (or firm level). “[…] Problems may hold consequences for the company’s reputation and success in the community and also pertaining to the kind of moral environment or perhaps culture that could prevail on the day-to-day basis at the office.
Additionally , how the issue is handled may possess serious company consequences” (Carroll, Buchholtz, 08: 289, 290). [A] survey conducted by Ethics Source Center expose what managers and staff are facing. ” Right now there you can see, that 19 percent of the asked employees pointed out “lying to employees, customers, vendors, and also the public” (Carroll, Buchholtz, 08: 290) is among the most “questionable practices that employees today face in their work lives” (Carroll, Buchholtz, 2008: 291). Who are the stakeholders and what are their stakes? The Stakeholders in case 14 would be the customers, the federal government, the company PwC, the companions in business plus the employees.
The customer’s buy-ins are to get the right services for the money they will paid, to get high-quality and to be treated honest and reasonable. But in this case the customers are certainly not getting the rebates that they must be rewarded. Furthermore the buy-ins of the authorities are the fact that company PwC can pay the taxes and acts legally and ethically.
However , the us government was not only lied to about speculations and polices, but they were lied to as the purchasers themselves. Furthermore the levels of PwC are that they can keep on the marketplace with the other companies, that their particular employees happen to be motivated nd make a fantastic work, that their organization is trustworthy, trusty, so quite simply liquidity is given, that they have many customers and good circumstances for suppliers. The buy-ins of the lovers in business happen to be that they would like to know how the competitive company PwC is in the industry and how big their market shares will be.
But the various other businesses are getting tarnished. Eventually the employee’s stakes in order to work in a pleasant working ambiance, to obtain fair salary and also to be treated genuine and reasonable. What is your evaluation of the values of the travel expense payment practices defined in the case? What are the honest arguments for and against them? My personal appraisal with the ethics from the travel charge billing practices described in the case is what the organization PwC performed is incorrect, because it is not right and fair.
They will violate client rights, worker rights and shareholder privileges by offending against the primary ethical rules, such as the “Respect for Persons”, the “Principle of Beneficence” and the “Principle of Justice”. In this interconnection ‘Respect to get Persons’ ensures that individuals needs to be treated while autonomous providers and that individuals with reduced autonomy are entitled to protection.
Further the ‘Principle of Beneficence’ indicates that “persons happen to be treated within an ethical manner not only by simply respecting their very own decisions and protecting these people from damage, but as well by making efforts to secure their well-being. [… ]Two standard rules have been formulated while complementary expression of beneficent actions with this sense: (1) do not damage and (2) maximize conceivable benefits and minimize feasible harms. Just like all hard cases, the various claims included in the rule of beneficence may come into conflict and force challenging choices. ” Moreover the ‘Principle of Justice’ says that “[…] equals must be treated evenly. ” (http://www. stmarys-ca. edu/institutional-review-board/basic-ethical-principles) The company’s behavior fulfills the basic level of the CSR pyramid, which will says “be profitable”, although on the other side this goes against legal, ethical and philantropical responsibilities. […] In most decisionmaking situations, ethics, economics, and law end up being the central expectations that must be regarded as and balanced against each other in the quest to make smart decisions” (Carroll, Buchholtz, 08: 249), but also in this case, the corporation does not follow this rule. PwC only refers to the ethical basis “be profitable” and ignores the various other responsibilities, making the whole tendencies of the firm illegal but not ethical.